---
title: Elevators in New Buildings: 7 Questions to Ask Your Elevator Company
description: Before signing for the elevator in your new building, seven questions that prevent nasty surprises on the shaft, schedule, compliance and maintenance.
lang: en
canonical: https://vitalascenseurs.ma/en/blog/new-building-elevator-questions/
alternate_fr: https://vitalascenseurs.ma/fr/blog/ascenseur-immeuble-neuf-questions-promoteur/
alternate_en: https://vitalascenseurs.ma/en/blog/new-building-elevator-questions/
organization: VITAL Ascenseurs
---

# Elevators in new buildings: 7 questions to ask your elevator company

*September 4, 2026*

Before signing for the elevator in your new building, seven questions that prevent nasty surprises on the shaft, schedule, compliance and maintenance.

The elevator package is a modest share of a building's budget, but it is the piece of equipment occupants will talk about every day for twenty years. Here are the seven questions we advise every developer or architect to ask before choosing an elevator company.

## 1. Have you checked my shaft drawings?

The shaft, pit and headroom decide which elevator is possible. A good elevator company asks for the drawings at the first conversation and returns precise dimensions before the concrete is poured. If they quote a price without having seen the shaft, be wary: adjustments afterwards are expensive.

## 2. What traffic study sits behind your proposal?

The number of units, load and speed are not chosen at random. For an eight-storey residential building, a 630 kg elevator is usually enough; for offices, the question is different. Ask for the reasoning, not just the result.

## 3. Which standards does the equipment meet?

The references to demand are EN 81-20 and EN 81-50, with CE marking on components, and EN 81-70 for accessibility if the building is open to the public. Ask to see the certificates.

## 4. Who assembles the elevator?

Some companies sell the equipment and subcontract the assembly. That is not necessarily a problem, but you need to know who will be on your site, and who is responsible if something is wrong. Assembly by the elevator company's own technicians, with a named project lead, makes everything simpler.

## 5. What is the schedule, and how does it fit with the structural work?

Assembly needs a finished, clean shaft with power connected. Ask for a schedule that shows when the elevator company steps in and what it expects from your site at each stage. The manufacturing lead time should appear clearly.

## 6. What do the warranty and commissioning include?

Commissioning should include safety tests, the inspection body's visit, handover of the technical file and training for the building manager. The warranty should state its duration and what it covers: equipment, assembly, call-outs.

## 7. Which maintenance contract do you deliver with the building?

A new elevator without a service contract is a problem waiting to happen. Ask for a maintenance proposal along with the installation quote, with visit frequency and repair response times, ready to hand over to the building manager.

## In short

A serious elevator company answers these seven questions readily, in writing. If you are preparing a building, [send us your drawings](/en/contact/): we answer all seven at once.


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**VITAL Ascenseurs** — Hay Al Houda, Av. Taznakht, Résidence Anzi, Agadir, Morocco  
Phone: 05 28 32 58 56 · Email: contact@vitalascenseurs.ma  
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